Table 3 Detail on reported technical problems across participants (n = 5) throughout the intervention
Technical issue | # of times reported | Time to resolve | Modality to resolve | Participant prevented from playing ≥ 4 days |
|---|---|---|---|---|
Game freezing or “stuck” (i.e. video is frozen and requires reset) | 5 | within 48 h (n = 2) | Remotely | No |
5 days (n = 2) | Remotely (n = 1) In person (n = 1) | Yes | ||
8 days (n = 1) | Remotely | Yes | ||
Mini games not unlocking after achieving the required level | 2 | within 48 h | Remotely | No |
System not identifying interactions with one of the mixed reality items (i.e. the maraca) correctly | 1 | Not resolved | Remote solution not available. By the time a software update for this issue would be ready, the participant would have finished the intervention | No, but prevented from playing Bootle Band (Appendix 3) |